Support

Android

General Help

How do I contact Support?
Want to contact us? We're here to help!

You can contact us directly inside the game. Just open the game and head into the settings section. Search for Help & Support and leave us a message.

You can also get in touch with us through the contact form on our website.
How do I download a game?
You're just a click away! Head here and find your new favorite. Tap the download button and you'll be transferred to your app store, where you can install the game.
How do I find more games to play?
Want more games to play? No problem! Click here to explore more Talking Tom & Friends games. Happy playing!
How do I share my idea with the team?
We love a good idea here at Outfit7 – after all, that's what every success story starts with! To share your idea, feel free to drop us a message and we'll make sure that it reaches our product team.
How do I disable notifications?
It's easy!

1. Open Settings on your device and tap Apps (if you're on the Android platform) or Notifications (if you're on iOS).
2. Find the game on the list, select it, and turn off the notifications.

Want to switch them back on and hear from our games again? It's the same process!
How do I change the language inside the game?
To change the language in the game, you first change the language in the settings section of your device. That should do the trick!
How do I disable ads?
There are two types of ads in the game: those that you choose to watch, and those that are automatically triggered. You can permanently stop the automatically-triggered ads from showing. However, you will still have the opportunity to choose to watch video ads in return for a reward via items marked with an “AD” label. To stop the automatically-triggered ads from showing, make any in-app purchase in the game. Once the purchase is processed, automatically-triggered ads will not be shown anymore.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.
How do I turn off interest-based ads?
That’s a good question! All you need to do is go into the game's settings and deselect all ad providers.

For more options on how to turn off interest-based ads, please check our Privacy Policy.

Player Safety and Privacy

How do I find out more about safety and privacy for my kids?
Privacy, security, and screen time are real concerns for many of our players – especially for parents. It's important to us that the whole family can enjoy our games without any stress, worries, or risk. That's why, to help maximize the fun and minimize the worry, we've created the Family Guide, which you can read here.
How do you use personal information?
When you play one of our games, we get some of your information, including personal information. Our Privacy Policy explains how we use this information and you can explore it here.

If you have questions or concerns about our privacy practices, please contact us at [email protected].
How do I delete my data?
If you want to delete your data or you have any questions, please get in touch with us at [email protected]

In-app Purchases

How do I make an in-app purchase?
Open the game and head to the game's shop. Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve completed the purchase.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.
How do I manage or turn off the option to make in-app purchases?
Great question! You can do it through the settings on your device. You can find instructions here (for Google) and here (for Apple). And don't worry, whether you play with or without in-app purchases, our games are great fun and you’ll be able to progress through them either way!
How do I get a refund for an in-app purchase?
Generally, in-app purchases are non-refundable. But there might be exceptions. Payment transactions for in-app purchases are completed through the Google Play Store or App Store so you’ll need to have a chat with their support team (follow this link (for Google) and this link (for Apple) and choose the option that suits you best).
Who processes in-app purchases?
Payment transactions for in-app purchases are completed through the Google Play Store or App Store via your account. We do not process payments for in-app purchases, and we do not have access to your credit card information. All billing is processed by Google or Apple. (This is also something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Google and subject to Google’s or Apple's terms).
How do I manage subscriptions?
Some of the games offer subscription-based access to certain gameplay features. When you sign up, you agree that your subscription will be automatically renewed. That means that, unless you cancel it, your account will be charged for the renewal term.

But you can cancel your subscription at any time. You just need to go to the account settings section of your app store (simply deleting the app won’t cancel the subscription). For more information and instructions on how to manage your subscriptions, please refer to your app store.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.

Content

Where can I watch more Talking Tom & Friends content?
Tap the Watch button at the top of the page and start exploring the world of Talking Tom & Friends videos!
Content policy
Want to create your own videos starring our characters? Explore our video policy here and have fun!

iOS

General Help

How do I contact Support?
Want to contact us? We're here to help!

You can contact us directly inside the game. Just open the game and head into the settings section. Search for Help & Support and leave us a message.

You can also get in touch with us through the contact form on our website.
How do I download a game?
You're just a click away! Head here and find your new favorite. Tap the download button and you'll be transferred to your app store, where you can install the game.
How do I find more games to play?
Want more games to play? No problem! Click here to explore more Talking Tom & Friends games. Happy playing!
How do I share my idea with the team?
We love a good idea here at Outfit7 – after all, that's what every success story starts with! To share your idea, feel free to drop us a message and we'll make sure that it reaches our product team.
How do I disable notifications?
It's easy!

1. Open Settings on your device and tap Apps (if you're on the Android platform) or Notifications (if you're on iOS).
2. Find the game on the list, select it, and turn off the notifications.

Want to switch them back on and hear from our games again? It's the same process!
How do I change the language inside the game?
To change the language in the game, you first change the language in the settings section of your device. That should do the trick!
How do I disable ads?
There are two types of ads in the game: those that you choose to watch, and those that are automatically triggered. You can permanently stop the automatically-triggered ads from showing. However, you will still have the opportunity to choose to watch video ads in return for a reward via items marked with an “AD” label. To stop the automatically-triggered ads from showing, make any in-app purchase in the game. Once the purchase is processed, automatically-triggered ads will not be shown anymore.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.
How do I turn off interest-based ads?
That’s a good question! All you need to do is go into the game's settings and deselect all ad providers.

For more options on how to turn off interest-based ads, please check our Privacy Policy.

Player Safety and Privacy

How do I find out more about safety and privacy for my kids?
Privacy, security, and screen time are real concerns for many of our players – especially for parents. It's important to us that the whole family can enjoy our games without any stress, worries, or risk. That's why, to help maximize the fun and minimize the worry, we've created the Family Guide, which you can read here.
How do you use personal information?
When you play one of our games, we get some of your information, including personal information. Our Privacy Policy explains how we use this information and you can explore it here.

If you have questions or concerns about our privacy practices, please contact us at [email protected].
How do I delete my data?
If you want to delete your data or you have any questions, please get in touch with us at [email protected]

In-app Purchases

How do I make an in-app purchase?
Open the game and head to the game's shop. Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve completed the purchase.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.
How do I manage or turn off the option to make in-app purchases?
Great question! You can do it through the settings on your device. You can find instructions here (for Google) and here (for Apple). And don't worry, whether you play with or without in-app purchases, our games are great fun and you’ll be able to progress through them either way!
How do I get a refund for an in-app purchase?
Generally, in-app purchases are non-refundable. But there might be exceptions. Payment transactions for in-app purchases are completed through the Google Play Store or App Store so you’ll need to have a chat with their support team (follow this link (for Google) and this link (for Apple) and choose the option that suits you best).
Who processes in-app purchases?
Payment transactions for in-app purchases are completed through the Google Play Store or App Store via your account. We do not process payments for in-app purchases, and we do not have access to your credit card information. All billing is processed by Google or Apple. (This is also something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Google and subject to Google’s or Apple's terms).
How do I manage subscriptions?
Some of the games offer subscription-based access to certain gameplay features. When you sign up, you agree that your subscription will be automatically renewed. That means that, unless you cancel it, your account will be charged for the renewal term.

But you can cancel your subscription at any time. You just need to go to the account settings section of your app store (simply deleting the app won’t cancel the subscription). For more information and instructions on how to manage your subscriptions, please refer to your app store.

Note: If you want to avoid making in-app purchases, the simplest way is to ensure that every purchase requires a password or other authentication method. You can find more information here.

Content

Where can I watch more Talking Tom & Friends content?
Tap the Watch button at the top of the page and start exploring the world of Talking Tom & Friends videos!
Content policy
Want to create your own videos starring our characters? Explore our video policy here and have fun!
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All rights reserved.